Legal
Cancellation and Refund Policy
This policy explains how to cancel your Adsily subscription and when refunds apply. We want pricing to feel fair, so the rules below are simple.
Free trial
Every new account starts with a 14-day free trial. No charge is made during the trial, and you can cancel before it ends with nothing to pay.
Cancelling your subscription
- You can cancel at any time from your account billing settings.
- Cancellation stops the next renewal. Your plan stays active until the end of the current billing period.
- After the period ends, your workspace moves to a limited state and you keep access to export your data.
Refunds
- Monthly plans: fees already paid are generally non-refundable, but you keep access through the paid period.
- Annual plans: if you cancel within 14 days of the initial annual purchase, you may request a full refund.
- Billing errors: if you were charged in error or twice, contact us and we will correct it promptly.
How to request a refund
Email [email protected] from your account email with your workspace name and reason. Approved refunds are returned to the original payment method, typically within 5 to 10 business days.
Downgrades
You can downgrade to a lower tier at any time. The new rate applies from your next billing cycle, and account limits adjust accordingly.
Exceptions
We may decline refund requests that show signs of abuse, fraud, or breach of our Terms of Service.
Contact
Questions about this policy? Reach us at [email protected] or through our contact page.